📦 Ordering & Products

What types of Christmas products do you offer?
We are your one-stop holiday shop! Our carefully curated collections include:
  • Christmas Decorations: From classic to contemporary pieces to set the perfect festive scene.
  • Christmas Lights: Energy-efficient LED strings and specialty lighting to make your home sparkle.
  • Christmas Ornaments: Unique and special ornaments to personalize your tree and tell your family’s story.
  • Christmas Party Supplies: Everything you need to host the perfect holiday gathering.
  • Christmas Trees: A variety of styles and sizes to be the centerpiece of your celebration.
  • Christmas Wrapping Paper & Supplies: Beautiful papers, ribbons, and tags to make every gift a delight.
How do I know if an item is in stock?
All items displayed on our website xmaswonderbuy.com are currently in stock at our Fort Worth warehouse. We update our inventory in real-time to ensure you see only what’s available for immediate processing.
Do you offer discounts for bulk purchases?
Yes! We specialize in providing dramatic savings. Our pricing already reflects significant value. For very large orders (e.g., community or corporate events), please contact our customer care elves at [email protected] for personalized assistance.

🚚 Shipping & Delivery

What are my shipping options and costs?
We offer two reliable options to suit your timeline and budget:

🚚 Standard Shipping (For the Eager Elf)
Cost: A flat fee of $12.95.
Carriers: DHL or FedEx.
Timeline: Order processed in 1-2 business days + 10-15 business days for delivery after shipping.
Perfect when you’re on a timeline to deck the halls!

🎁 Free Shipping (For the Savvy Celebrator)
Cost: FREE on all orders over $50.
Carrier: EMS.
Timeline: Order processed in 1-2 business days + 15-25 business days for delivery after shipping.
Perfect for planners who want to maximize their holiday budget!
Pro-Tip: Combine orders with family or friends to reach the $50 minimum and spread the cheer!

Where do you ship to?
We deliver holiday joy globally! However, to ensure reliable service, we are currently unable to ship to a few remote regions and select areas in Asia. Our checkout system will automatically confirm availability for your specific address. If you have questions about your location, just ask our elves!
How do I track my order?
Once your order is packed and leaves our festive warehouse, you will receive an email notification with your tracking number and a link to follow your package’s journey right to your doorstep.
What is your order processing time?
Every order is handled with care! Please allow 1-2 business days for our team to lovingly pick, pack, and prepare your holiday treasures for their journey to you. This happens before the shipping timelines mentioned above.

💳 Payments & Security

What payment methods do you accept?
We make checkout easy and secure! We accept all major payment methods:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are encrypted and secure. We never store your full payment details on our servers.
Is my personal and payment information safe?
Absolutely. Your security and privacy are paramount. We use industry-standard SSL encryption to protect all data transmitted during your purchase. Our payment processing partners are PCI-DSS compliant, ensuring the highest level of security for your credit card information.

🔄 Returns & Exchanges

What is your return policy?
We stand by the quality of our products. If an item doesn’t sparkle with joy as expected, you have 15 days from the date of delivery to initiate a return for a refund or exchange. Please contact our friendly customer care team to start the process and receive instructions. Items must be in original, unused condition with all packaging.
Who pays for return shipping?
For items that are defective or incorrect due to our error, we will provide a prepaid return label. For returns due to change of mind, the customer is responsible for return shipping costs. Refunds will be issued to the original payment method once the returned item is received and inspected.
How long does a refund take?
After we receive your return, please allow 5-10 business days for processing. Once processed, refunds may take an additional 3-10 business days to appear on your original payment method, depending on your bank or card issuer.

❓ General & Account Questions

Do I need an account to place an order?
No, you can check out as a guest. However, creating a free account allows you to track your order history, save your address for faster checkout, and receive updates on special promotions.
I haven’t received my order confirmation email. What should I do?
First, please check your spam or junk folder. If it’s not there, it’s possible there was a typo in your email address. Contact us at [email protected] with your full name and order details, and we’ll resend it and verify your information.
Can I modify or cancel my order after placing it?
We start processing orders quickly to get your magic to you! If you need to change or cancel your order, please contact us immediately at [email protected]. We will do our best to accommodate your request if the order has not yet entered the packing stage.

🎅 Still Have Questions? Our Elves Are Here to Help!

We’re dedicated to ensuring your holiday shopping is seamless and full of cheer. Don’t hesitate to reach out to our friendly customer care team.

Email Us: [email protected]

Our Home Base:
Northlight Sale
2735 Sardis Sta
Fort Worth, TX 76102 USA

Thank you for letting us be a part of your holiday magic! 🎄

From our family in Fort Worth to yours—wishing you a season filled with light, joy, and wonder.

Website: xmaswonderbuy.com

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