Welcome to Northlight Sale, your trusted source for everything Christmas! From twinkling Christmas Lights and exquisite Christmas Ornaments to majestic Christmas Trees and everything in between, we’re dedicated to helping you create a festive season filled with light and joy. Just as we carefully select and wrap each festive treasure, we stand behind our products with a clear and fair shipping and returns policy.

Shipping Information

We ship globally to spread holiday cheer far and wide! (Please note, deliveries to some remote areas in Asia and elsewhere may be excluded.)

Order Processing Time

Please allow 1-2 business days for us to carefully process and pack your order before it ships.

Shipping Methods & Delivery Times

We offer two convenient shipping options to suit your needs:

  • Standard Shipping (Fee: $12.95):
    • Carrier: DHL or FedEx.
    • Estimated Delivery: 10-15 business days after shipment.
    • Recommended for faster, trackable delivery.
  • Free Shipping:
    • Carrier: EMS.
    • Eligibility: Available on all orders over $50.
    • Estimated Delivery: 15-25 business days after shipment.

Delivery times are estimates and may vary based on destination and customs processing. You will receive a tracking notification once your order is on its way!

Our Returns & Exchanges Promise

We believe every holiday detail should be perfect. If your purchase doesn’t sparkle with the joy you expected, our hassle-free process is here to help.

Key Policy Summary

  • Return Window: 15 days from the date you receive your shipment.
  • Condition: Items must be unused, in original packaging, with all tags and accessories attached.
  • Return Shipping Cost: Customer responsibility, unless the return is due to our error (wrong or defective item).
  • Refund Method: Issued to the original payment method (Visa, MasterCard, JCB, PayPal).

🎁 Important Note: Non-Returnable Items

To ensure the health and safety of all our customers, and due to the nature of certain festive products, the following items are final sale and cannot be returned or exchanged:

  • Christmas Party Supplies: This includes disposable or consumable items such as paper plates, cups, napkins, and plastic cutlery for hygiene reasons.
  • Christmas Wrapping Paper & Supplies: This includes rolls of wrapping paper, gift bags, and pre-cut tissue paper that have been unsealed or partially used.

All other items in our collection—Christmas Decorations, Lights, Ornaments, and Trees—are eligible for return within the stated policy.

Step-by-Step Return & Exchange Process

  1. Initiate Your Request: Within 15 days of delivery, contact our support team at [email protected] with your order number and item details. Use the template below for clarity.
  2. Receive Instructions: Our support “elves” will respond promptly (typically within 24 hours) with a Return Merchandise Authorization (RMA) number and detailed return shipping instructions.
  3. Pack and Ship: Securely package the item(s) in their original packaging. Include the RMA number on the outside of the box. Ship it to our fulfillment center using a trackable service.
  4. Inspection and Processing: Once received, our team will inspect the return. Upon approval, we will process your refund or ship your exchange item.
  5. Completion:
    • Refunds: Issued to your original payment method.
    • Exchanges: The new item will be shipped once the return is approved. Standard shipping fees apply for the replacement shipment.

Return Request Email Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Northlight Sale Support Team,

I would like to request a return/exchange for an item from my recent order.

Order Number: [Please insert your order number] Product Name: [e.g., Sparkling Frosted Christmas Ornament Set] Reason for Return/Exchange: [e.g., Defective, Incorrect Item, Changed Mind, etc.]

I have reviewed the Returns & Exchanges policy and confirm the item is unused and in its original packaging.

Please provide the next steps and the return authorization details.

Thank you,
[Your Full Name] [Your Email Address] [Your Phone Number – Optional]

Refund Timeline & Methods

We strive to make the refund process as clear as freshly fallen snow:

  • Timeline: After we receive and approve your return:
    • Please allow 1-2 business days for us to initiate the refund.
    • The time for the refund to appear in your account depends on your financial institution:
      • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days.
      • PayPal: 3-5 business days.
  • Method: All refunds are issued only to the original payment method. We cannot issue refunds to an alternate card or account.
  • Note: Original and return shipping charges (unless due to our error) are non-refundable. For exchanges, new shipping charges apply.

Questions? Our Elves Are Here to Help! 🎅✨

We’re dedicated to ensuring your Northlight Sale experience is filled with light and joy.

Email: [email protected]
Mail: Northlight Sale, Returns Department, 2735 Sardis Sta, Fort Worth, TX 76102 USA

From our home in Fort Worth to yours, we wish you a wonderful and hassle-free holiday season!